Refund policy
Street Merch LA – Return & Refund Policy
At Street Merch LA, we take pride in delivering quality streetwear. If something isn’t right, we’re here to help.
All Sales Policy
All sales are considered final unless the item is defective, damaged, or incorrect.
Returns & Exchanges (Eligible Cases Only)
We only accept returns or exchanges under the following conditions:
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You received a damaged or defective item
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You received the wrong item or size
To request a return or exchange, you must contact us within 3 days of delivery.
Return Conditions
To be eligible for a return or exchange, items must be:
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Unworn, unwashed, and unused
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In original condition with tags and packaging
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Free of stains, odors, or damage
Street Merch LA reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Sale or clearance items
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Limited drops / exclusive releases
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Accessories (hats, socks, etc.)
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Items marked “Final Sale”
Return Process
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Email us at info@streetmerchla.com with:
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Order number
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Description of the issue
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Photos of the item
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Once approved, we will provide return instructions.
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Customers are responsible for return shipping costs unless the error was on our end.
Refunds
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Once we receive and inspect your return, we will notify you of approval.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable.
Exchanges
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Exchanges are only available for defective or incorrect items.
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If you need a different size or item, we recommend placing a new order.
Order Cancellations
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Orders cannot be canceled once they have been processed or shipped.
Damaged Packages
If your package arrives damaged, please contact us immediately with photos so we can assist you.
Contact Us
For any questions, reach out to us at:
info@streetmerchla.com